CMDB · CSDM · Data Management
Make the data make sense.
In ServiceNow, incidents, changes, service maps and AI all stand on the same foundation — the CMDB. Here’s how to get it right, explained the way a good colleague would: plainly, with the real tables and fields, and no hype.
Written for the person who has been handed a CMDB and told to fix it. By Sherief Farid, the CMDB Guy.
Four pillars
Every piece belongs to one of four
All writing →CMDB
Discovery, the class model, identification and reconciliation, relationships and health.
Read CMDB →CSDM
The meaning layer: service modelling, domains, and mapping technical CIs to business services.
Read CSDM →Platform
IntegrationHub, Stream Connect, Workflow Data Fabric, the MID Server — and their limits.
Read Platform →Data Management
Governance, quality, stewardship and lineage — and what AI actually needs from your data.
Read Data Management →
The CMDB stores the data. CSDM gives it meaning.
The argument underneath everything here
Latest writing
Everything →Where Do All the Pipes Go? CMDB and CSDM in Plain English.
CMDB abnd CSDM in plain english, A friendly into.